TAHEYA — RETURN, EXCHANGE & REFUND POLICY

At Taheya, we want you to feel confident and satisfied with every purchase. Our return, exchange, and refund policy is designed to keep the process simple and clear.

1. DELIVERY & ORDER INSPECTION

  • You may open and inspect your order while the courier is present to check the items, sizes, colors, and quantities.
  • Please contact Taheya Customer Service if you notice any issue with your order.

2. EXCHANGE POLICY

  • Exchange requests must be made within 14 days of receiving your order.
  • Items must be returned in their original condition: unworn, unwashed, unaltered, unstained, and with all original tags attached.

STANDARD EXCHANGE

  • Step 1: Contact Taheya Customer Service with your order number and the item you wish to exchange.
  • Step 2: Return the original item within 14 days.
  • Step 3: Once the item is received and approved, your replacement will be shipped, subject to availability.

If the replacement item has a higher price, the price difference must be paid.
If the replacement item has a lower price, the difference will be refunded.

QUICK EXCHANGE

Need your new size or style faster?

  • Place a new order for the desired item.
  • Contact Taheya Customer Service to request a return for your original order.
  • Return the original item within 14 days.
  • Once the returned item is received and approved, the original item will be refunded.
  • Your new order is treated as a separate purchase and is subject to availability.

3. REFUND POLICY

  • Refund requests must be made within 14 days of receiving your order.
  • Items must be returned in their original condition: unworn, unwashed, unaltered, unstained, and with all original tags attached.
  • Once your return is received and approved, your refund will be processed through the original payment method.
  • Refund processing time may vary depending on the payment provider.

4. DEFECTS & DAMAGED ITEMS

  • If you receive a defective, damaged, or incorrect item, please contact us with your order number and clear photos of the issue.
  • Covered issues include faulty stitching, damaged fabric, defective finishing, incorrect sizing labels, or receiving the wrong item.
  • If the issue is confirmed as a manufacturing defect, Taheya will arrange the appropriate replacement or refund.
  • Issues caused by normal wear and tear, misuse, alterations, or improper washing or care are not considered manufacturing defects.
  • Manufacturing defects that appear after washing may still be covered if the item was washed according to the provided care instructions.

5. SALE ITEMS

All items purchased on sale or during clearance promotions are non-refundable and non-exchangeable. Please ensure you review product details carefully before completing your purchase.

6. PROMOTIONAL OFFERS

  • For promotional offers or bundles, returning part of the order will affect the promotional price.
  • Free gifts included with an order must be returned when applicable.

7. HOW TO REQUEST A RETURN OR EXCHANGE

Please contact Taheya Customer Service and provide:

  • Order number
  • Item name
  • Reason for return or exchange
  • Photos, if applicable

Our Customer Service team will guide you through the process.

At Taheya, our goal is to make every purchase a positive experience. If something goes wrong, we'll always do our best to make it right.