Delivery Policy

  • You may open your package and check items before the courier leaves.

  • For orders above EGP 2,500 the amount exceeding 2,500 plus delivery fees must be paid in advance.

  • When ordering two sizes of the same product, the order will only be fulfilled after full advance payment.

Exchange Policy

All exchanges must be requested within 14 days from the date you receive your order.
Delivery fees for exchanges are the responsibility of the customer.
Items must be in their original condition: unworn, unwashed, and with all original tags attached.

We offer two exchange methods:

1. Standard Exchange

  • Step 1: Return the original item within 14 days in its original condition.

  • Step 2: Once the return is inspected and approved, you can select a replacement item.

  • Step 3: The new item will be shipped to you after confirmation.

2. Quick Exchange

If you do not want to wait, you can secure your replacement faster:

  • Step 1: Place a new order immediately for the size or style you want.

  • Step 2: Request a return for your original order.

  • Step 3: Send the original item back within 14 days (customer pays delivery fees).

  • Step 4: Once the returned item is received and approved (must be unworn, unwashed, tags attached), you will be refunded for it.

Result: You receive the correct size or style without waiting for the refund process, while still getting your money back for the original item once it is returned.

Refund Policy

  • Refund requests must be made within 14 days of receiving your order.

  • Items must be in their original condition: unworn, unwashed, and with all original tags attached.

  • Return delivery costs are the responsibility of the customer.

  • Once the return is received and approved, your refund will be processed within 7–14 business days via your original payment method (Card or InstaPay).

Defects & Quality Guarantee

At Taheya, we value fairness and transparency.

  • The “unwashed” condition requirement is meant to prevent returns of worn items.

  • However, genuine manufacturing defects or fabric faults that appear even after the first wash are still covered by our policy.

  • Examples of covered issues: faulty stitching, damaged fabric, incorrect sizing labels, or defects in finishing.

  • Normal wear and tear, misuse, or damage caused by incorrect washing are not considered defects.

Our goal is to make sure you feel happy and confident with every Taheya piece. If something goes wrong, we will make it right.
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